These Terms & Conditions govern the provision of debt collection services by Office of Collections (“we”, “us”, “our”) to you, the client (“you”, “your”). By instructing us to act on your behalf, you agree to be bound by these Terms.
You appoint Office of Collections to act as your collection agent for the limited purpose of recovering outstanding accounts on your behalf. Office of Collections accepts this appointment under these Terms.
Office of Collections provides remote debt collection services, including contacting debtors by telephone, email, SMS, and written correspondence to request payment or negotiate repayment arrangements.
Office of Collections does not:
All payments must be made directly to you (the client) in accordance with your payment instructions.
Office of Collections will conduct collection activities in compliance with applicable Queensland and Australian laws and industry standards, including but not limited to the Australian Consumer Law and relevant privacy legislation.
You warrant that the information you provide about the debt and debtor is complete, accurate, and current. You agree to cooperate with us and promptly provide any documentation or instructions reasonably required to perform the services.
Office of Collections does not operate or maintain a trust account and does not receive, hold, or disburse debtor funds. All payments recovered must be made directly to the Client’s nominated bank account in accordance with the Client’s instructions.
The Client agrees to pay Office of Collections the agreed commission separately, in accordance with the agreement between the parties.
To the fullest extent permitted by law, Office of Collections disclaims all liability for unsuccessful recovery of debts and any indirect or consequential losses arising from the provision of our services.
Either party may terminate the agency relationship by written notice. Upon termination, you must immediately notify any debtor that Office of Collections is no longer acting on your behalf.
These Terms are governed by the laws of Queensland, Australia.